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General Policies
* Check-In time is 11.00 hours and Check-Out time is 08:00 hours.
* Early check-in and Late check-out is subject to availability.
* Guaranteed early Check-In or late Check-Out will be charged one night’s room rate.
* Mandatory Requirement for Guests to Check-in
Guests (Adults, infants and children) are required to submit the following copies of the documents before check-in in all our hotels and resorts.
* For Resident Indians - Valid Government Approved Individual Photo ID proofs with address: Passport, Driving License, Voter ID card, Aadhar Card etc. Note: PAN Card IS NOT a valid address proof.
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Reservation Policies
* All Queries can be addressed directly to nkgrouphotels@gmail.com
* Reservations are held provisionally up to a Pre-Specified cut-off period/date after which they are automatically released unless payment is received.
* Reservations will be confirmed only after 100% payment in advance.
* Rates are subject to change without prior intimation.
* Any Hikes in Govt. Taxes, the same would be charged accordingly over and above the room / meal rates.
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Cancellation Policy
* Full refund for cancellation received 30 days in advance.
* 50% refund for cancellation received 15 days in advance or more
* No refund for cancellation received less than 15 days in advance.
* Any room booking made above 05 rooms at one given time is non-refundable.
* Bookings confirmed on Discounted Rate will be considered as a non-refundable booking.
* No Refunds for cancellation received on booking from 15 Dec 2019 to 15 Jan 2020.
* No refund or cancellation during Puja, Valentine, Xmas, New Year.
* For Candle Light Dinner, Setup is subject to weather conditions, in case of venue change, the amount is non-refundable
* No refunds for unused nights or early check-out.
* No refunds would be offered on the government ferry tickets or MAKRUZZ or any Speed Catamaran tickets, if already purchased.
* In case Govt. ferry is booked, instead of Private Ferry due to non-availability of tickets, the difference amount is non-refundable.
* In case the guest has an International bank account, and then any bank charges applicable are to be borne by the customer.
* The Hotel is not responsible for room cancellation pertaining to cancellation of flight / ferry.
* The Hotel is not responsible for cancellation of reservation due to climatic changes.